SHIPPING

Delivery Times

• The majority of items available through Retropolitan.com are readily stocked in our warehouse facility.  These in-stock items will be shipped within 2-3 business days of your order.
• Some items available on our website may take longer for processing if they are in transit to our warehouse or on order.  In the event that you order such an item, Retropolitan.com will contact you personally to advise you and provide an estimated shipping date.

Carriers

• Retropolitan.com uses FedEx and USPS as its carriers.  Retropolitan.com can and will search for best-cost carriers for orders that require pallet freight and advise you of the costs.
• If you would like your order billed to your personal FedEx or UPS account, we are happy to do so.  In such cases, please email us directly (sales@retropolitan.com) with your order as our website is programmed to add shipping charges to all purchases.

Refused Packages

• Shipping costs for refused packages will not be reimbursed.  In addition, these returns will be subject to our re-stocking fee.

RETURNS

General Information

• You may return all items sold within 10 days of delivery for a full refund minus a 15% restocking fee.  Please note that customzied items may never be returned.
• Shipping charges are not refundable.
• You will receive 85 percent of the each item’s purchase if each item is returned:

Undamaged and in condition similar to when shipped to you;
With all packaging materials and documents; and
With a copy of the sales receipt or copy of your internet order.

Process

• To return an item to Retropolitan.com, please complete the following:

1)  Email Retropolitan.com (sales@retropolitan.com) with: your order number, the name of the item, date purchased, and your name, address and phone number.  Please indicate preference for an exchange or refund.

2)  A customer service representative will respond to your email within 48-72 hours (usually much sooner) and issue a return merchandise authorization (RMA) number. Please write the RMA number on the packing slip inside your package and on the outside of your package. Please note that we cannot process returns without an RMA number.

3)  Return the unused item(s) and all packaging. We recommend that you ship the item insured as no refund is available for items that are damaged/lost in transit.

4)  Send item(s) to:
Retropolitan
242 Roosevelt Trail
Windham, ME  04062

 

·            Once your authorized return is received it will be reviewed by our Quality Assurance Department. Your purchase will be refunded back to your credit card or an exchange will be shipped.